Carpet Cleaning - Residential and Commercial
At Fiber Fresh we understand that the task of having your carpets cleaned, albeit necessary, can be an undesirable undertaking. That’s why our IICRC certified technicians will go to great lengths to make your carpet cleaning experience as pleasant as possible. We will care for your home or office as if it were our own, taking every precaution to protect its contents against damages. Our technicians will use drop cloths, wall buddy corner guards and other protective equipment to ensure our hoses don’t scratch your walls, trim, or wood floors. They will also utilize plastic tabs or foam blocks to ensure there is no stain, rust or dye transfer onto your carpeting when your furniture is set back in place.
Our goal is to provide you with the most outstanding service experience you’ve ever had, period! Our guarantee is that if you are not 100% satisfied with our services, we will re-clean the area in question absolutely free of charge. If you are still not satisfied after that, we will refund your money. That is how confident we are of the unsurpassed quality of our services.
Now that you understand what sets us apart from our competitors, let’s talk about the cleaning method we use at Fiber Fresh.
At Fiber Fresh Carpet Cleaning we use the truck mounted hot water extraction carpet cleaning method. Hot water extraction is the most efficient and effective way of cleaning carpets. The world’s largest carpet manufacturer, Shaw Industries, recommends the hot water extraction method as the preferred method of carpet cleaning. In fact, many carpet manufacturer’s call for hot water extraction cleaning performed by an IICRC certified technician in order to preserve the terms of the manufacturer’s warranty.
The hot water extraction method uses high pressure to force a hot cleaning solution into your carpet. This solution, or pre-spray as it is sometimes called, is a detergent similar to the pre-sprays commonly used on laundry. After this heated pre-spray is allowed to dwell and break down the soil, it is rinsed from your carpet fibers with a neutralizing rinsing agent that passes through our carpet wand. As it passes through the wand it is sucked out into the waste tank of our truck, along with the soil and grime, by a high powered vacuum system. The reason this method works best is the combination of the high heat, proper cleaning agents, powerful extraction or vacuum system and neutralizing rinsing agent that leaves your carpeting feeling soft to the touch. The neutralizing rinse is similar to the way a conditioner makes your hair feel softer.
Hot water extraction can be performed using either a truck mounted extraction unit or a portable unit. A truck mounted unit is operated from a vehicle parked in your driveway with hoses running into your home to the cleaning wand. A portable unit is a small, self contained unit that is brought into your home. Shaw Industries recommends the truck mounted method because of the ability of the unit to reach higher water temperatures and its greater suction power for removing dirt and pollutants from your carpeting. Portable units should only be used in areas that cannot be reached with truck mount units. At Fiber Fresh Carpet Cleaning we use truck mounted extraction, except in the rare instances when only a portable unit can be used.
Now that you have been provided with a basic overview of the preferred method of cleaning we use at Fiber Fresh, let’s talk about our 10 step cleaning process.
10 Step Carpet Cleaning Process:
Step 1: Pre-Inspection
-An IICRC Certified Technician will walk through your home with you to visually inspect your carpet listening to any concerns you may have. He will identify potential permanent stains and give you an evaluation of expected results.
Step 2: Set-Up
-Our IICRC Certified Technician will set up our equipment taking great care to protect your flooring, walls and the contents of your home or office. He will utilize drop cloths, wall and corner guards and other protective equipment to ensure nothing is scratched or damaged during the cleaning process.
Step 3: Commercial Pre-vacuum
-If deemed necessary during inspection dry soil is removed by thoroughly vacuuming.
Step 4: Furniture Moving
-Our Deluxe package includes moving your sofas, chairs, tables, some beds, dressers, and other small furnishings. We have a standard package for those customers who wish to move furniture themselves or who would like us to clean only the open areas.
Step 5: Pre-Spray
-A pre-conditioning agent is used to emulsify/breakdown any soil in your carpeting.
Step 6: Pre-Spot
-Difficult spots are pre-treated with special products uniquely designed to increase chances of removal. .
Step 7: Rinse, Extract and Neutralizing rinse
-Once the soil has been loosened, our state-of-the-art truck-mounted hot water extraction system will thoroughly clean the carpet. This step sanitizes & deodorizes the carpet. Water pressure is regulated so that your carpet is not over wet- depending on thickness & depth of carpet. Every carpet that we clean is pH balanced so there is no sticky residue left behind. This treatment is applied as a rinse thru the carpet wand while rinsing the pre-spray from your carpet.
Step 8: Post Spot Treatment
-Any spots or stains remaining will get extra treatment with one of our many specialty spotting products.
Step 9: Carpet Protector
-For those who wish to have it, we offer a Premium Package which includes applying Scotchgard carpet protector to your carpeting. The application of Scotchgard returns your carpet’s protective coating to its original state.
Step 10: Post-Cleaning Inspection
-The technician will walk through your home with you to point out the cleaning results and make sure that you are completelysatisfied with our services.